What's your status?
Check Order Status
It's easy to check the status of your order! Just visit online My Account and sign in with your DynaVox Mayer Johnson ID and password to get a summary of any orders placed online. You'll see your order number, the date the order was placed, the status of the order, order total, the shipping method, and package tracking information for items that have shipped. If you placed your order over the phone or via mail/fax, you can check your order status by contacting one of our customer services specialists at 1 (800) 588-4548 or emailing Customer Support.
Order status messages
Commonly used order statuses include:
- Pending - We've received your order. If it showing a pending status you may still have the ability to change or cancel the order.
- Processing - Your items have already been prepared for shipment and cannot be changed by our customer service department. We'll send you an email when your item(s) have shipped.
- Shipped - We've shipped your order using the shipping method you selected. You can track your shipment from online My Orders.
Cancel Items or Order
Please contact a customer service specialist at 1 (800) 588-4548 to discuss your request*.
If you are unable to cancel item(s) online and need to make a return, please review the Returns & Refunds section of online Help.*To expedite this request please include your Purchase Order Number, Customer Number, Name, and/or Billing address.
As soon as your item(s) have shipped, we'll send you a Shipment Notification email that includes the carrier's name and a tracking number, if available. You can also view this information by signing in online to My Orders. If you ordered multiple items, you may receive separate shipments emails and tracking numbers.
Click the tracking number to view the status of your package on the carrier's website. Tracking information may not be immediately available. The U.S. Postal Service and other carriers may not provide tracking information.
To receive a tracking number or shipment status on orders placed over the phone, please call a customer service specialist at 1 (800) 588-4548 or email Customer Support.
A paper invoice will be mailed to you via the US Postal Service after your order has completely shipped. If you paid via Credit Card, Check or Wire Transfer, the invoice will be marked as $0.00 due. If you paid via Purchase Order, this invoice will show the total dollar amount that needs to be submitted.